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Description
Building & Managing a World Class It Help DeskWhat is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.Binding Type: Paperback
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
ISBN: 9780072132373
Pages: 583
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
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4.1 ★★★★★
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Product Reviews
★★★★★ 5
Love it.
Color: Bunny (Beige), Size: Large
Good quality and well worth the price. My dog loves it. The squeaky part is fun, and the crinkly, tear-resistant paper in the ears makes playtime even more exciting.
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Reviewed in the United States on May 6, 2026
★★★★★ 5
Favorite balls
Color: Multicolor, Size: 6 PACK
I never thought that my black lab mix could enjoy a ball more than the slightly larger silicon (sp) ones we have used for years. The sound has her ears up from the moment I pick one up. Please not, these are not indestructible. Throwing them away once they break open (for heavy chewers) is best.
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Reviewed in the United States on April 18, 2026
★★★★★ 5
Dog loves these
Color: Multicolor, Size: 6 PACK
Perfect balls for dogs who chew the squeaker out. These have the felt going over the plastic squeaker piece. Super bright colors and perfect size for medium and small dogs.
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Reviewed in the United States on May 21, 2026
★★★★★ 5
So far so good!
Color: Multicolor, Size: 24 PACK
So far so good! Our Belgian Malinois/Black Lab mix goes through other brands of squeaky tennis balls in a matter of days. Including the ones that cost 2.00 a piece. Thrilled to see that the first one is still intact after a couple of weeks of play. She must squeak them if they are in her mouth so they do get quite a workout. I would highly recommend them.
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Reviewed in the United States on April 21, 2026
★★★★★ 5
Nice
Color: Yellow, Size: 6 PACK
My puppy loves these but it stopped squeaking in like 5 min! He’s a big boy tho 🤷🏽♀️
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Reviewed in the United States on April 30, 2026